As a business, it's crucial to have a good online reputation, and having positive customer reviews can play a big role in that.
AskNicely's role in your business is to help collect and respond to your customer survey responses in an operational, close-the-loop way and give your teams an opportunity to make a customer experience right, before it ends up as an online review.
But what about your positive responses and promoters? AskNicely can act as a vehicle that directs them to continue the positive sentiment in popular review aggregating services such as Google Reviews, Yelp, and G2.
Add a direct Review Request to your survey template
Continuing the positive sentiment through the survey into a dedicated Review Site can have the maximum amount of impact towards gaining more reviews.
Our Review Request feature allows a 1-click flow for Contacts to both automatically copy the text they have written in the comment question and be sent to the review site of your choosing.
Click through this step-by-step example on how to set it up
View it in action below!
AskNicely's Review Request Demo
Here are some additional best practices for increasing the total number of reviews your customers give you:
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Train your staff to ask for reviews: After a customer's appointment or experience with your business, have your staff ask them to leave a review and inform them they'll be receiving a survey soon seeking their feedback.
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Create a review page on your website: A dedicated review page on your website can not only make it easier for customers to leave reviews but also improve your SEO. Leverage the AskNicely testimonial and review feature for this.
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Offer incentives: Consider offering incentives such as discounts or free services to customers who leave a review. However, make sure to follow the review platform's guidelines on incentivizing reviews.
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Follow up with customers: After a customer's appointment or experience, follow up with them to see if they left a review. Consider using an AskNicely workflow to ask if they haven't, remind them about leaving a review and provide them with the link.
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Use social media: Use your social media accounts to remind customers to leave a review. Share positive reviews on your social media pages to encourage others to do the same.
While these practices remain true for optimizing the number of total reviews, remember that your problem is rarely that you don't have enough positive reviews, but rather you don't have enough positive experiences for customers to write reviews about. Focus on providing excellent customer experiences, and the positive reviews will follow.