Transforming Frontline Customer Experience at Scale
June 30, 2023
AskNicely is introducing the groundbreaking "Goals and Recognitions" app for iOS and Android, revolutionizing how frontline teams deliver excellent customer service and fostering growth across businesses.
While other customer feedback tools get caught up in collecting and analyzing, AskNicely makes it easy for people-powered businesses to use their feedback to truly motivate positive behavior change at scale. We learned from watching how the top performing companies were using customer feedback to change the conversations between leaders and employees to drive consistent behavioral changes, and we put that learning into our platform. The result is AskNicely 3.0, the first product that helps service business leaders to operationalize feedback into organizational changes that prevent customer churn and increase customer loyalty one great customer experience at a time.
The app changes the way employees think about receiving feedback. It's no longer scary or feels like you're "getting caught" doing things wrong. Rather, it creates an intrinsic desire amongst frontline teams to see what their customers love about the experience they themselves provide and allows them to gauge their progress towards meaningful goals and thoughtful recognition.
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Key Features & Benefits
- Setting a Success Standard: Goals and Recognitions establishes a benchmark for exceptional customer service across all service teams, ensuring consistent excellence throughout the organization.
- Incentives for Excellence: We encourage your frontline staff with incentives and rewards, fostering a culture that motivates them to deliver outstanding customer experiences.
- Clear Tracking and Progress: Equip your staff with clear insights on how they are tracking toward their goals, enabling them to make data-driven improvements and celebrate their achievements.
To elevate your customer experience and keep it consistently awesome, your frontline team needs to know every day what the goal is, what they can do to reach that goal and receive instant recognition in the moments when they get things right. This is what drives behavior change.
With AskNicely Goals and Recognition, employees can see exactly that – all from their mobile phones. Employees can work towards clear goals and incentives based on what actual customers are saying, see shoutouts from their managers and receive monthly report cards that recognize their achievements and highlight areas for improvement. If they impress a customer, they know about it instantly, which drives more of that behavior and ultimately more world-class customer experiences.
The platform makes it incredibly easy for managers to see which frontline teams and individuals are killing it, who is missing the mark, and most importantly, what to do about it. In just a few clicks, they can give extra praise to folks who are blowing customers away, and they can clearly see which areas require further coaching and support.
To Purchase: For new users, visit www.asknicely.com to explore the exciting possibilities Goals and Recognitions can unlock for your team. Already using AskNicely Frontline products? Simply download and invite your team.
To Download: Simply download the AskNicely App from your preferred app store and enable the new Goals and Recognitions experience. In no time, your frontline staff will be on their way to delivering exceptional customer experiences, leveraging the power of customer feedback in a more empowering, innovative way.
Get Help: If you have any questions or need assistance during setup, our dedicated Customer Success representatives are here to help. Contact Support@AskNicely.com, your CSM or check out our library of tutorials and resources.