Skip to main content

🧠 AI Themes

Jomar
Updated

Unlock insights from open-ended customer feedback using AI-powered theme detection. Available on Standard and Advanced plans, AI Themes let your team instantly spot trends and prioritize what matters most to your customers.

💬 What Are AI Themes?

AI Themes use proven language models to extract and categorize the key sentiments and topics from open comment survey responses. These themes help managers:

  • Identify what’s driving scores (NPS, CSAT, 5-Star)

  • Understand recurring concerns or praise

  • Take immediate, data-informed action

🔐 Important: Your survey must include an Open Comment question with the question key of comment for AI Themes to function.

Comment Question.jpg

🚀 Getting Started

  • Language: AI Themes are currently available in English only

  • Activation:

    • Navigate to Settings > Account > Settings

    • If included in your plan, you’ll see an option to enable AI Themes

    • All accounts also have access to Classic Themes

AI Themes Settings Page.jpg

🧪 Creating Suggested Themes

You can generate AI-based themes from your existing survey responses using context specific to your business:

  1. Visit the Themes page

  2. Click Generate Themes

  3. AI will suggest themes based on:

    • Your customer responses

    • Your industry, values, or services

  4. Click Add Theme to include a suggested theme into your dashboard view

1-AI-theme-input-focused-short.png

 

3-AI-theme-generated-themes-focused-short.png

💡 AI Themes automatically pull and update relevant phrases—no manual tagging needed.

📈 Ongoing Theme Monitoring

AskNicely will continue analyzing incoming survey responses and suggest new themes over time:

  • Suggested Themes appear at the bottom of the Themes page

  • Click Accept to instantly add a suggested theme

  • Review and monitor in real-time as more data is received

Suggested Themes.jpg

🔥 Hot Tip: Your Dashboard filters affect what themes and data are displayed. Adjust filters to expand or narrow your view.

🧰 Managing Themes

AI Themes are designed to be low-maintenance:

  • Hover over a theme to edit ✏️ or delete 🗑️

  • No need to manually assign keywords—AskNicely’s model updates theme categorization automatically

  • Themes are displayed across the Dashboard, Insights, and Reports

📞 Want AI Themes on Your Account?

Interested in upgrading to include AI Themes?
📆 Click here to book a demo and see it in action.

 

Related articles