Improvements
All Users
- AI Themes are now live! Available on Standard and Advanced plans only.
- Use your company's own mission statements to craft AI powered analysis based off of all existing Response data. Themes no longer need to be manually maintained.
- Reply Template Control
-
- We have made it easier to manage reply templates in order to help our customers who are multi-location, multi-team, and even multi-brand.
- Users with permissions to reply to Contacts can now create Reply Templates and select the Visibility level of the template.
- By default all customers have the Private and Everyone options.
- Customers with locations can also select a specific location(s).
-
Admins
- Hashtag Whitelists
- Go to Settings > Account > Settings to create a whitelist of allowed hashtags. This will control the visibility of hashtags when adding a tag and when filtering.
Integrations
- Zendesk:
- should now be able to map the main comment to a field in Zendesk.
Web
- Filtering now shows up to 100 filter values when adding a filter (up from 5). In addition, the list is scrollable and the cancel/apply buttons move with the scroll.
- Workflow tags - added keyboard shortcuts and UX improvements when adding workflow tags. Also all tags will remain visible when filtering on specific tags.
- Frontline Engagement report can now be filtered on custom date ranges
Mobile
- App 3.0: users can now add hashtags using the new message composer
- App 3.0: Locked the Overview page to always show the last 30 days on all components. The Teams page will correctly respect the user’s chosen time filter.
- App 3.0: We will now always show the topic for a response on the Feedback page. Previously we would show “No Topic Selected” if the user’s selected scorecard did not match the scorecard of the response.
Bug Fixes
- Web: Custom NPS Labels now correctly update between editing and previewing the survey.
- Web: Fixed a display issue on the Case Management report where the tooltip on far left/right bars was not visible.
- General: fixed a bug where Smart Notifications were not respecting user filters and sending notifications for feedback that wasn’t related to the user
- Mobile: Sending an internal note was creating duplicate notifications for users, specifically on the new app.