How it works
Dynamic Surveys will create a chatbot-like experience for survey respondents based on their personal circumstances. NiceAI will be fed a series of data points to provide it with context about your survey, the respondent, and how many questions it should ask. It is then instructed to ask follow up questions to understand why the respondent provided their comments.
NiceAI will consider the following data points when asking questions:
- your company description
- previous survey responses
- previous answers on the current survey response
- all custom data fields attached to the current survey response
How to enable Dynamic Surveys
When editing your survey, any Open Question type question will have the "Enable Dynamic Surveys" toggle on it. Simply enable this toggle and select the maximum number of follow up questions that you want the respondent to be asked. Save the survey and you're good to go!
You can test the flow of the survey in the preview panel.
Frequently Asked Questions
Can I control the first question?
Yes, you can add an Open Question before the question with Dynamic Surveys enabled in the flow of your survey. This means the first question will always be static and the dynamic questions will consider the respondent's answer to the initial question.
How does Dynamic Surveys work with Slack and Microsoft Teams?
Both integrations will detect when a survey has Dynamic Surveys enabled and will show the dynamic questions and answers that the respondent was asked.