Breakdown Headings: we now display a heading for each breakdown insight, this will help quickly identify the breakdown.
Breakdown Field Insights Accuracy: We have restructured how the breakdown field insights are calculated. This should result in more accurate insights for each breakdown 'value' (e.g. insights per city).
Enhanced Score and Response Counts for Breakdowns: You can now view response counts and CX scores for each breakdown insight in the AI Insights report.
Easily Share AI Insights Reports with Unique Links: You can now share links to specific AI Insights reports. Each report generates a unique, dynamic URL for easy sharing, provided recipients have the necessary permissions. Users without access will see a clear message explaining why they cannot access a report.
Other Improvements
View response logs: Admins can now access the "View Response Logs" page to review survey responses, identify bot activity, make adjustments, and explore detailed audit logs for greater control and transparency. Read this article for more information.
Customizable Web Survey Closure Settings: Survey creators can now control whether Web Surveys close automatically or remain open after submission. A new auto_close setting has been added to the code, defaulting to true. Set auto_close: false to keep the survey open, requiring users to manually click "Close" to exit.
Microsoft Teams Integration: you can now connect multiple AskNicely accounts to one organisation in Microsoft Teams. An AskNicely account can also be linked to multiple Teams inside an Organisation.
Contacts Page Filters: the ‘Last Surveyed’ and ‘Last Responded’ filters now have a ‘Never’ option.
Case Management: updated the system text in the response view to more accurately reflect why a case was re-opened when the re-open was caused by a contact replying to a closed case.
Team Scoreboard: The ‘All Scorecards’ filter has been changed to ‘All Responses’ and will now include responses without a scorecard topic answer.
November 13th
AI Insights
Fixed HTML encoding issue: We fixed an HTML encoding issue related to the apostrophe symbol.
New Report Visibility Control: You can now control report visibility with a new "Public/Private" toggle. By default, reports are private and accessible only to the creator. You can make reports public by clicking on the "Actions" button and switching the toggle.
Improved Scorecard Labelling on AI Insights: Insights generated from scorecards now display your custom scorecard labels (e.g., "Personal Trainer Scorecard" or "[SC] Personal Trainer") instead of internal identifiers, making it easier to understand and connect insights to your intended context.
Dynamic Surveys
Fixed response duplication on response details: We’ve fixed an issue on the mobile app where comments were duplicated on the response detail screen when using dynamic surveys.
Improved Follow-Up for Positive Feedback in AI Dynamic Surveys: Dynamic surveys now prompt promoters to share what contributed to their positive experience before asking for improvement suggestions.
Enhanced Sensitivity to Non-Committal Responses in AI Dynamic Surveys: AI Dynamic Surveys are now more responsive to non-committal responses like "n/a." When such responses are detected, the AI will prompt a final question, ensuring smoother survey progression while gathering more meaningful feedback.
Added Helper Text for Open Questions in Dynamic Surveys: To improve understanding of Dynamic Surveys, we’ve added helper text beneath all Open Questions in the survey builder when "Enable Dynamic Surveys" is visible.
Microsoft Teams: The response card sent to Microsoft Teams will now include the dynamic questions and responses from Dynamic Surveys.
AI Moderation
Open Question Moderation: AI Moderation has been extended to moderate all responses, including Open Questions. This means any open comment question is now scanned for abusive content. Previously, only responses to the question with the comment key were moderated.
Removed duplicate AI moderated responses: In the response thread, we've removed duplicate AI responses to create a cleaner and more concise conversation flow. The AI answer will no longer appear twice, providing a smoother experience.
HubSpot Integration
Activity Timeline: The AskNicely HubSpot integration has been updated to use the latest HubSpot API. This update introduces a change in functionality where updated responses will now always show a new card on a contact's activity timeline. Previously, timeline cards were updated to match the new response. This change is mandated by HubSpot's updated API rules, where past timeline events can no longer be changed.
Other Improvements
Bulk Select Contacts: To streamline bulk actions, we have introduced the option to select multiple contacts at once on the Contacts page. Checkboxes have been added next to each contact, along with a header checkbox to select or deselect all contacts on the current page.
Expanded Download Options for Contacts: You can now download contacts based on your selection or active filters, making exporting exactly the data you need easier.
Download Selected Contacts: Download only the contacts you have selected.
Download Filtered Contacts: You can download contacts based on any filters applied on the Contacts page (e.g., by status).
Download All Contacts: If all or no contacts are selected, download all contacts on the page.
Re-enabled “download survey sent” on Contacts Page: The "Download Survey Sent" button has been added to the top of the new Contacts screen, making it easy to export contacts who have received surveys directly from the main page.
Workflow delays: A setting was added to delay SMS messages sent through a workflow.
Review Request: Added defaults to newly added Review Request questions in a survey.
