If you need to do a big job in a jiffy, the top bar on the Contacts page will help your process contacts quickly.
Select All on Page
This will select every contact on the page. Each page can display up to 100 contacts each.
If you need to filter a certain contact group, you can do so with the search box first.
Clicking into the Search box will reveal a drop-down list of every Custom Data Field that has been brought into your account over its lifetime. You can search for exact or partial data points. You can also reveal all of one Data Field (similar to how Filters work on the Dashboard) by selecting it from the list and leaving the search bar blank.
We do not typically recommend choosing this option; if you have any Send Schedulers set up, it could result in surveys being sent earlier than you intend. If you don't have any Send Schedulers, you can use this to manually add people to the Queue, then click "Send Survey to Everyone In The Queue" to send out a survey to everyone in the Queue.
"Active" and "Inactive" are the terms used to describe customers that are eligible to receive a survey or not. You can use the "Reactivate" button to bring back contacts into the Active category, making them eligible to be surveyed.
Note: This will NOT work for Unsubscribed individuals.
This button removes contacts in bulk and moves them to "Inactive" status, making them ineligible to be surveyed.
Prevents selected contacts from ever receiving another survey from your account.
Removes any data that is associated with the contact.
This action adds their email to the Email Blocklist, which prevents them from ever being added to your account again. This is an extreme measure - use with caution.
Its primary function is to serve as a company wide GDPR request - you should use "Deactivate" if you just want to prevent someone from receiving a survey.
The contact will appear in the Inactive area of the Contacts page similar to this: