Let's Freshen things up around here, shall we?
Pro Tip: A survey will be sent every time the Freshdesk rules you will be setting up are met. This happens immediately after you have set up the Integration. Take a moment to ensure that you have your Survey Templates and Sending Cadence set prior to integration.
Activating Your AskNicely Callback URL
Install the Freshdesk App from our App Store. Find Freshdesk by using the Search Bar in the top Right Corner or Scroll from the "Integrate" page.
Copy the Callback URL. We'll need that at the end of the Setup.
Activating the Integration in Freshdesk
1. Within FreshDesk, click Admin > Automations
2. Click "Create new rule" on the "Ticket Updates" tab
Completing the Rule Setup
When any of these events occur:
Status is changed from “Any Status” to “Closed”
Note: You could create other configurations here to suit your own needs - we recommend consulting with your top FreshDesk admin for ideas
And the events are performed by:
On tickets with these properties:
This can be left as default.
Perform these actions:
Paste the URL you copied in AskNicely
Click Save... and you're done! AskNicely Contacts will now be created and immediately sent a survey every time a Freshdesk ticket is closed.