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🧵 Slack Integration

Jomar
Updated

AskNicely has built one of the most powerful integrations between any NPS platform and Slack. With our Slack Integration:

  • Send new survey responses to public and/or private channels.

  • Automatically update messages if a customer edits their comment.

  • Display all email replies to a survey in Slack, updated in real-time.

  • Use Workflows to send messages to specific channels based on custom rules.

  • Deliver NPS digests (score, response rate, changes) weekly or monthly.

🔧 Standard Setup

Connect Slack to AskNicely in the App Store

🔒 You must be a Slack admin to proceed.

  1. In AskNicely, go to App Store > Discover > Slack, then click Configure.

  2. Choose whether to push all responses to Public or Public & Private channels.

  3. Slack will request permission—have your Slack App Manager grant it.

  4. A channel called #asknicely will be created. Join it in Slack.

  5. Confirm which fields should be attached to Responses via checkboxes.

  6. To post to private channels, add @AskNicelyBot by typing it in the channel and clicking "AskNicelyBot" when it appears.

  7. Choose whether to receive NPS digests and select weekly or monthly.

🔐 Privacy Tip: You can choose to hide the respondent's name to keep responses anonymous.

 

Example Messages

  • Standard Response Update: Includes NPS score, comment, and email replies.

  • Digest Report: Shows overall score trends and comparison to previous periods.

🧠 Advanced Setup

Set Up Workflows to Send Specific Responses to Specific Channels

By default, responses post to #asknicely. Customize this using Workflows:

Example: Post Promoters from New Zealand to #kiwi_praise

  1. Go to the Workflows tab in AskNicely.

  2. Choose Send to Slack.

  3. Set Trigger Type to Automatic.

  4. Add rules:

    • country_c is New Zealand

    • answer is greater than 8

    • comment is not empty

  5. Customize message:

    More love from {name}: {comment}

  6. Select channel: #kiwi_praise

  7. Click Save and Activate

Example: Manually Post to #eliteservicefollowup

  1. Go to the Workflows tab.

  2. Choose Send to Slack.

  3. Set name: Send to #eliteservicefollowup

  4. Trigger: Manual

  5. Message:

    Please follow up this NPS response from {name} ({email}): {comment}

  6. Channel: #eliteservicefollowup

  7. Click Save

To use manual Slack Workflow:

  • Navigate to the Responses tab.

  • Find the desired response, click the triple dots, and select Send to #eliteservicefollowup.

Embed Response Data in Slack Messages

Add relevant data into Slack messages using Dynamic Fields from the Workflow editor.

Example message body:

A new client NPS score has been submitted. 
{firstname} ({email}) from {account_name_c} has answered the survey titled {survey_template}, giving us a score of {answer}. 
Main reason: "{topic_c}"
Comment: {comment} 
Give a shoutout to {contact_csm_c}, {account_fde_name_c}, and {owner_full_name_c}!

✅ We recommend testing responses before inviting others to join the designated Slack channels.

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🙋 Need Help?

Reach out via the in-app chat bubble or email us at support@asknice.ly — we’re happy to assist!

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