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🚀 Surveying Milestones with AskNicely

Jomar
Updated

What to expect after launching? 14, 30, 90, 180, and 360 days down the road

Once your scores have leveled out and you've surveyed all your contacts, it's time to take stock and see what's working. Remember this handy infographic from the “Know Before You Go” article about the 7 Habits of Customer-Obsessed Businesses?

📊 7 Habits Checklist

Ask yourself:

  1. How much does the information in our responses align with our unique customer promise?

  2. Are we replying to every response? Do we have the data we need to understand individual performance?

  3. Do we have an employee-facing dashboard that displays responses in real time?

  4. Are we giving shoutouts for exemplary customer moments?

  5. Are we coaching those who need extra direction?

  6. Are we tracking upticks in referrals and repeat business?

  7. What operational improvements can we make to better equip our customers — and employees — for success?

🔍 Analyze & Act

Analyze
Within the first few weeks, you’ll have a strong stream of responses. Head to:

  • Statistics Page for overall scores

  • Contacts > Inactive for bounce and unsubscribe metrics

  • Response Rate to measure participation

These indicators will show your data quality and expose opportunities to clean up your CRM.

Act
By sending daily surveys and replying to responses regularly, you’ll:

  • Get familiar with AskNicely

  • Create authentic touchpoints with your customers

  • Establish your baseline NPS score

You can also:

  • Use powerful dashboard filters

  • Set up integrations with tools like Front and Slack

  • Extract key themes using the Themes keyword analyzer

🗓️ Your Success Timeline

✅ 14 Days

✅ 30 Days

  • Dial in Workflows to automate customer follow-ups

  • Establish a process for actioning every response

✅ 90 Days

✅ 180 Days

✅ 360 Days

🙋 Need Help?

Reach out via the in-app chat bubble or email us at support@asknice.ly — we’re happy to assist!

 

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