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  1. AskNicely
  2. Respond to Feedback & Close the Loop

Respond to Feedback & Close the Loop

How to address customer concerns quickly and resolve complaints with automated workflows before they escalate.

Privacy

  • Email Blocklists
  • 🔒 Anonymous Survey Responses Setup Guide
  • 🗑️ Deleting Contact Personal Data

Workflows

  • 📱 SMS: Configuring Workflows
  • ⚡ Workflows: Custom Alerts
  • ⚡ Workflows Setup Guide

Case Management

  • 📥 Case Management

Response Page

  • How to Export All Responses and All Active Contact CSVs
  • 📄 Response Logs
  • Response Moderation - Filter out offensive comments
  • 🗨️ Response Chat Window
  • ✉️ Reply Templates
  • 💬 Responses Page Overview
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