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  1. AskNicely
  2. Know Before You Go
  3. 1. Set your business goals

1. Set your business goals

Use the learnings from our "Know Before You Go" tutorial and the articles below to craft your feedback gathering strategy and take your first steps towards building the foundation of a world-class Customer Experience Program.

  • Set up your internal program
  • Choose your metric: NPS vs. CSAT vs. 5 Star
  • Set Customer Experience objectives and success metrics
  • Benchmarking With AskNicely
  • How to Calculate Net Promoter Score (NPS)
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