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📬 Front Integration

Jomar
Updated

Integrating AskNicely and Front empowers your team to take immediate action to drive retention, upgrades, reviews, and referrals—by bringing customer feedback directly into the tools they use every day.

This integration connects your AskNicely responses with your Front inbox, surfacing NPS scores and comments as new messages that your team can review, tag, and reply to—without ever leaving Front.

đź”— Connecting AskNicely to Front

The first step is to connect your AskNicely and Front accounts.

  1. Log into both AskNicely and Front in separate browser tabs.

  2. In AskNicely, go to App Store > Discover > Front > Configure.

  3. Follow the on-screen prompts to authorize the connection between both platforms.

  4. Once connected, you’ll return to the Front Integration configuration screen in AskNicely where you can choose the Front inbox channel where NPS scores and feedback will be sent.

Nothing will be sent until you configure your workflow rules in the next step.

⚡ Configuring the Workflow to Send Data Back to Front

After the connection is complete, you’ll need to configure a Workflow in AskNicely to send responses into Front.

  1. Navigate to the Workflows page (⚡ lightning bolt icon).

  2. Create a new Front Workflow using your preferred trigger rules (e.g., Score is less than 7).

  3. Choose the action: Send to Front.

  4. Customize the message content with dynamic fields like {name}, {score}, {answer}, and any custom contact fields you need.

Once saved, the Workflow will appear on your Workflows page. Use the toggle switch to enable or disable it at any time.

đź‘€ Seeing Responses in Front

Whenever a customer responds to a survey, AskNicely will automatically send their NPS score and comment to the designated Front inbox as a new message.

This allows your team to:

  • Reply directly from Front.

  • Assign and tag responses.

  • Track customer sentiment without switching platforms.

This simple flow keeps your feedback loop tight and actionable.

🧪 Try It Out

We recommend testing the integration using a test survey to confirm:

  • The right responses are triggering the Workflow.

  • The feedback is arriving in the correct Front inbox.

  • Your team is ready to take action on responses.

đź’ˇ Pro Tips

  • Use Front’s dashboard tools to track AskNicely survey response volume.

  • Assign feedback to team members with tags or rules in Front.

  • Include key customer data in your AskNicely Workflow to support more effective replies.

We love seeing the creative solutions teams come up with—if you've built something cool with this integration, tell us about it!

🙋 Need Help?

Reach out via the in-app chat bubble or email us at support@asknice.ly — we’re happy to assist!

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