Integrating AskNicely and Front empowers your team to take immediate action to drive retention, upgrades, reviews and referrals by integrating customer feedback into the tools they use every day.
To cleanly surface AskNicely NPS scores and feedback to your entire team, we will first connect AskNicely & Front; then, we will use AskNicely's Workflow feature to set a destination for your AskNicely responses. Every score and piece of feedback will be saved there automatically - scores and feedback from AskNicely will appear as new messages in your Front inbox, where your team can then review, tag, and reply to them directly.
Connecting AskNicely to Front
The first step when integrating AskNicely and Front is to connect your accounts. Don't worry: when you connect your accounts, you'll have a chance to make sure everything is ready to go before sending your first survey.
Make sure you're logged in to both your AskNicely and Front accounts, then click App Store > Discover > Front > Configure in AskNicely.
Continue to click through the prompts to connect your accounts.
You'll then end up back in AskNicely at your Front Integration configuration screen where you can choose the channel that NPS scores and feedback will be sent to.
Configuring the Workflow to Send Data Back to Front
1. When your integration is first connected, your settings will initially look something like this:
2. The next step is to create a Workflow that will push NPS scores and responses into Front. Workflows are automatic responses that fire based on the rules you configure to trigger the workflow. In the Workflow, you can include any custom Contact data that would be helpful to send over into Front.
Here is an example of how your Workflow could look:
3. Once the Workflow is created, you can view it on your Workflows page. Workflow can be turned on or off at any time via the radio button toggles on the right side of the page.
Seeing Responses in Front
When a customer responds to your AskNicely survey, their score and any comment they leave are pushed back into Front. This allows you to see valuable feedback without leaving the Front application.
As we encourage everyone to do with all of our integrations, play around and see what you are able to do with Front's powerful Dashboard tools. We always love to see what creative solutions our customers come up with. Email firstname.lastname@example.org with your innovations or if you need assistance.