Our Palace integration is managed entirely by Palace. It is a 1-way integration where Palace uses the Bulk Add/Send API to put people into AskNicely; no information is synced back into Palace.
This Palace help article lays out in detail how the integration works.
The key thing to note here is that when Palace and AskNicely are initially connected, a survey will be sent to everyone that meets the Owner and Tenancy Criteria, no matter how recently you have interacted with them; this being the case, it is important that you make sure the two parts of your Survey Template (the "Survey Start" tab and the "Survey" tab) are configured before this integration is connected.
What fields are sent from Palace > AskNicely?
Here are the fields that are sent over from Palace:
Person Full Name
Here is how they show up on the People page:
Need to have multiple Survey Templates?
We recommend starting out with just the single "default" Survey Template - the question, "How likely are you to recommend [yourcompany] to a friend or colleague?" will always be relevant to both your tenants and owners. Our research has shown that adding additional Survey Templates will have marginal impact on the quality of the data generated by your feedback.
However, if you are trying to solve a specific problem or need different logos/wording in your Survey Templates, you will want to follow the instructions for Multiple Survey Templates in this help article; we specifically recommend using "Person Type" as your Trigger Field so that you can have separate Survey Templates for your Tenants and Owners.
Please reach out to our Support Team via the chat feature in the lower right hand of AskNicely or at email@example.com if you need assistance.