AskNicely provides you with the tools to view and manage your billing information directly within your account settings.
Note: Not all billing sections will display for every account. If you have questions or are missing a section, please reach out to billings@asknice.ly.
🧭 Introduction
This article explains how to navigate and manage billing within your AskNicely account, including how to view your plan, access invoices, and update your credit card.
📝 Step-by-Step Instructions
🔧 Access Billing Settings
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Click the Settings (⚙️) icon.
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Navigate to Account from the menu.
📦 View Your Plan
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Click on Plan to see your current subscription details.
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You’ll have the option to request a call to upgrade, downgrade, or change your plan.
📄 Invoices
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Head to the Invoices section to view all past and current invoices.
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Paid invoices will display a ✅ checkmark.
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Each invoice is labeled under the DETAILS column (e.g., Invoice, Credit Note).
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Click Download PDF to save a copy.
⚠️ If an invoice is past due, it will appear in red text. Please contact billings@asknice.ly to resolve any overdue balances.
💳 Credit Card
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Click the Credit Card link to:
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Add a new card
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Update an existing card
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Remove a card (if one is already on file)
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If you don’t see the Credit Card section and want to add a card, contact billings@asknice.ly and the team will assist you.
🤔 FAQs & Common Issues
Q: Can I change my plan directly from the dashboard?
A: You can view your plan and request a call to make changes, but actual plan changes will be made through our team.
Q: How do I pay a past-due invoice?
A: Contact billings@asknice.ly to settle any outstanding balances.