🆘 How to Contact AskNicely Support

Whether you're stuck, have questions, or want to share feedback, our team is here to help. This article outlines the fastest and most effective ways to contact the AskNicely Support team.

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📌 Introduction

This article shows you how to get support, submit feedback, and stay in the loop on updates. It also explains how to share details with our team so we can help you as efficiently as possible.

Helpful Tip: When contacting support, include:

• Your name and role
• Your AskNicely account URL and/or name of your company
• A description of the issue
• Links to affected pages or screenshots

The more information you provide, the quicker we can assist you.

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1️⃣ Use the Support Widget in Your AskNicely Account

When logged in, click the chat bubble icon in the bottom-right corner of any screen.

Inside the widget, you can:

• 🔎 Ask our AI bot to search help docs and answer quick questions
• 💡 Submit Product Feedback
  • Want to see something improved? Use the Product Feedback form to share your ideas or explain a pain point.
  • Be detailed — your use case helps prioritize product improvements!
• 📢 View Recent Product Updates
  • Get a snapshot of new features and enhancements.
• 📨 Open a Support Ticket
  • Contact our Product Support team directly for technical issues or account-related questions.

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2️⃣ Email Us Directly

Prefer email? You can always reach our team at:

📧 [e-mail]

We aim to reply as quickly as possible.