The Dashboard is the first thing you’ll see when you log in to AskNicely. It’s your hub for exploring, grouping, categorizing, slicing, and dicing your NPS responses by whatever factors you please.
Everything is clickable and designed to give you an up-to-the-moment, at-a-glance summary of your customer experience. Is it peppered with joyful moments? Hindered by fixable roadblocks? Seeing these aggregated, grouped responses gives immediate insight into how your organization is performing from the customer's perspective.
🧭 a) Navigation Bar
The Navigation Bar appears on every page in AskNicely, allowing you to quickly access core platform features. User access levels determine which icons are visible.
Navigation Icons:
Dashboard: View your responses.
Response Page: Filter responses, send templates or workflows, and export data.
Contacts Page: View and manage your customer database.
Workflows: Create automated alerts and replies.
Scheduler Page: Set up Send Schedulers or Web Surveys.
Survey Template Page: Customize survey appearance and templates.
App Store: Explore integrations and add-ons.
Settings Page: Configure platform-wide and user-specific settings.
📁 b) Dashboard Menu
Explore various views of your survey results. We are consistently improving and expanding the reports available in this menu.
🔍 c) Filter Bar
Use the Filter Bar (top center of the dashboard) to refine the data displayed.
1. Date Filter: Choose from common presets like “Year to Date” or “Today,” or set a custom range. You must select both a Start and End Date.
2. Add Filter: Filter by custom and AskNicely fields including comment presence, messaging status, publishing status, and hashtags.
3. Metric Filter: Filter between the different metric buckets: NPS, CSAT, and Five Star
4. My Filters: Save frequently-used filter combinations. These saved filters are also available on the Responses Page and AskNicely TV.
💡 Hot Tip: If something looks off, check your filters first!
📈 d) NPS Display
This section shows your NPS summary based on applied filters.
Current NPS Score & comparison to prior period
Date Period selection (controlled via the Filter Bar)
NPS Line Graph over time
Response and Sent totals
- The Total Responses sections (including Promoters, Passive, and Detractors section) is based on the number of Responses received in that time filter, including Responses to surveys sent prior to that time filter
- The Surveys Sent figure is based on surveys sent in that time filter
- Hover over the Resp. Rate to see number of surveys that were successfully delivered to an inbox and the number that responded, based specifically on the delivered surveys sent in that time filter.
Graph Legend (expand/collapse)
Industry Benchmark (if set)
🏆 e) Leaderboards
Leaderboards show NPS scores grouped by your imported custom fields (e.g. location, product type, account owner).
Any field with 5+ responses can generate a leaderboard
Click any leaderboard item to filter the Response Quick View accordingly
📌 Example: Jarvis Fitness can click on “Gym Managers” to isolate NPS responses from customers who visit gyms managed by certain employees.
💬 f) Response Quick View
Located on the right-hand side of the Dashboard, this view displays recent responses and updates dynamically as you interact with filters or leaderboards.
Clicking any response will open it in the Response Chat Window.
📺 g) AskNicely TV Button
Click the TV icon (top-right corner) to open the AskNicely TV menu. From here, you can:
Launch a live feedback slideshow
Configure which responses and filters are shown
Display NPS trends and recent feedback in real time
🙋 Need Help?
Our Support team is here for you! Click the chat button in the bottom-right of your screen or email us at support@asknice.ly.