The Dashboard is the first thing you’ll see when you log in to AskNicely. It’s your hub for exploring, grouping, categorizing, slicing, and dicing your NPS responses by whatever factors you please.
Everything is clickable and designed to give you an up-to-the-moment, at-a-glance summary of your customer experience. Is it peppered with joyful moments? Hindered by fixable roadblocks? Seeing these aggregated, grouped responses gives immediate insight into how your organization is performing from the customer's perspective.
🧭 a) Navigation Bar
The Navigation Bar appears on every page in AskNicely, allowing you to quickly access core platform features. User access levels determine which icons are visible.
Navigation Icons:
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Dashboard: View your responses.
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Response Page: Filter responses, send templates or workflows, and export data.
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Contacts Page (Admin only): View and manage your customer database.
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Workflows (Admin only): Create automated alerts and replies.
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Send Page (Admin only): Set up Send Schedulers or Web Surveys.
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Survey (Admin only): Customize survey appearance and templates.
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App Store: Explore integrations and add-ons.
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Settings: Configure platform-wide and user-specific settings.
📁 b) Dashboard Menu
Explore various views of your survey results:
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Overview: Main home page of the dashboard.
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Leaderboards: Rank data based on any imported custom fields.
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Themes: Analyze comments by keyword-detected themes.
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Questions: View results from Additional Questions (if enabled).
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Reports: Get high-level survey performance stats.
📝 Note: If you use the same question title in multiple surveys, answers will be aggregated under that title.
🔍 c) Filter Bar
Use the Filter Bar (top center of the dashboard) to refine the data displayed.
1. Date Filter (1): Choose from common presets like “Year to Date” or “Today,” or set a custom range. You must select both a Start and End Date.
2. Add Filter (2): Filter by NPS type, comment presence, messaging status, publishing status, and hashtags.
3. My Filters (3): Save frequently-used filter combinations. These saved filters are also available on the Responses Page and AskNicely TV.
💡 Hot Tip: If something looks off, check your filters first!
📈 d) NPS Display
This section shows your NPS summary based on applied filters.
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Current NPS Score & comparison to prior period
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Date Period selection (controlled via the Filter Bar)
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NPS Line Graph over time
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Response totals (“Responses” = received, “Responded” = based on surveys sent)
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Graph Legend (expand/collapse)
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Industry Benchmark (if set)
🏆 e) Leaderboards
Leaderboards show NPS scores grouped by your imported custom fields (e.g. location, product type, account owner).
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Any field with 5+ responses can generate a leaderboard
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Click any leaderboard item to filter the Response Quick View accordingly
📌 Example: JarvisAir can click on “App Bookings” to isolate NPS responses from customers who booked via the app.
💬 f) Response Quick View
Located on the right-hand side of the Dashboard, this view displays recent responses and updates dynamically as you interact with filters or leaderboards.
Clicking any response will open it in the Response Chat Window.
📺 g) AskNicely TV Button
Click the TV icon (top-right corner) to open the AskNicely TV menu. From here, you can:
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Launch a live feedback slideshow
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Configure which responses and filters are shown
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Display NPS trends and recent feedback in real time
🙋 Need Help?
Our Support team is here for you! Click the chat button in the bottom-right of your screen or email us at support@asknice.ly.