For all the CSAT and 5-Star admirers out there—great news! AskNicely now supports seamless syncing of CSAT and 5-Star survey responses directly into Salesforce, thanks to the latest upgrade to our Salesforce Managed Package.
🆕 How to Enable This Feature
If your account previously only used NPS, you'll need to upgrade your Managed Package to v2.13 before sending your first CSAT or 5-Star survey.
👉 Upgrade your package here:
https://login.salesforce.com/packaging/installPackage.apexp?p0=04tIT000001S22V
Once installed, your CSAT and 5-Star responses will appear in Salesforce just like NPS responses—fully mapped and ready for reporting.