When configuring the Survey portion of your Survey Template, you will notice that every question in your Survey Template has what is called a "Question Key." The Question Key is the text in Courier font with a gray background at the bottom of each Survey Question.
Every new AskNicely account starts out with the default NPS Question ("How likely are you to recommend us to a friend or colleague?"), followed by two questions with the question keys of "topic" and "comment."
- "topic" is the key for the "List Question" that asks you to select one answer from multiple choices. (This question and Question Key can be deleted if desired.)
- "comment" cannot be deleted; every Survey Template must have an "Open Question" Question with a Question Key of "comment."
If you do not have an "Open Question" Question with the Question Key of "comment", you will get a red validation error; you will also get a validation error if you use a Question Key more than once in any given Survey Template.
Important note on Question Keys!
If you have multiple Survey Templates, but you want to report on a specific question in a specific Survey Template, make sure that it has its own unique key!
Question Keys do not pay attention to which Question belongs to which Survey Template. If Question Keys are not unique across your different Survey Templates, answers given to questions with the same Question Key will be grouped together.
Moral of the Story: Make sure your Question Keys are unique when they need to be reported on separately from other Survey questions!
Adding Additional Questions
In the screenshot below, you can see the question, "If you could change one thing about our service, what would it be?" has the Question Key of "change_one_thing."
Every unique Question Key will show up as its own line item under Dashboard > Questions. (Learn more about the Dashboard > Questions section here.)