What Is the Daily Case Report?
The Daily Case Report is an automated email that lists survey Responses with an open case status.
In this context, included Responses have a case status of:
Unassigned
Assigned but Overdue (based on the SLA configured in Settings)
This report helps ensure customer follow-up does not fall through the cracks.
Who Receives the Daily Case Report?
The Daily Case Report is controlled per User.
Each user can enable or disable it here:
Settings > General > My Settings > System Notifications > Case Overdue
There is no master Role-level setting to enable or disable this notification for a group of users. Each user must manage their own toggle.
What Determines What Is Displayed in the Email?
The content of the Daily Case Report is based on User Role Filters.
Each user will receive a list of:
All Responses they have permission to view
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Broken into:
Overdue Cases (grouped by assigned user)
Unassigned Cases
The email reflects only the data the user is authorized to see in AskNicely.
What Should I Do With It?
Click the link next to your name in the email.
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This opens the Responses page, automatically filtered for:
Overdue cases (if you clicked your name), or
Unassigned cases (if you clicked that section).
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Review each case:
Respond to customers if needed.
Close cases that are complete.
The goal is to ensure all cases are handled promptly and nothing remains overdue.
Need Help?
If you have questions about SLAs, case statuses, or notification settings, contact support@asknice.ly — we’re happy to help!