Shoutouts make it easy for frontline managers to recognize team members who deliver great customer experiences. Powered by real customer feedback, Shoutouts highlight standout moments, reinforce positive behaviors, and help build a culture of appreciation and high performance.
How Are Employees Selected for Shoutouts?
AskNicely automatically identifies employees who have positively impacted based on customer feedback. There are three key ways an employee can be recognized as "praiseworthy":
- Positive Long-Form Comment
- A comment with 200+ characters, analyzed by AI for positive sentiment.
- Must mention the employee by name, role, or pronoun or the employee's name has to be in one of the custom fields against the response.
- Most Improved Score
- The employee with the highest improvement in NPS, CSAT, or 5-Star scores over the past week or month (with at least one response).
- Limit: 1 employee per team.
- Most Promoter Responses
- The top 6 employees received the most Promoter responses in the past week.
- Limit: 6 employees per team.
Delivering Shoutouts - A guide for frontline managers
When a manager clicks the “Praise” button from the dashboard, they’re guided through a short flow to compose and send a recognition message.
Manager Workflow
- Compose a note recognizing the employee.
- Select a featured customer response (optional).
- Choose a delivery channel for the Shoutout.
Available Channels
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Internal Note
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Posts the Shoutout directly inside AskNicely on the original customer response.
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Tag the employee and send them a notification.
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Slack
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Available only if Slack is installed on the account.
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The manager selects the Slack channel for the Shoutout.
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Microsoft Teams
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Available only if MS Teams integration is active.
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The manager selects the Teams channel for the Shoutout.
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Email
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Sends a branded email with AskNicely styling and the manager’s message.
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Managers can CC additional recipients, such as senior leaders or cross-functional partners.
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Shoutout Assignment Rules
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AskNicely maintains a queue of frontline team members based on the team structure.
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This queue is recalculated once a week.
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Each eligible employee receives only one Shoutout recommendation per week.
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If an employee qualifies for multiple scenarios, the following priority order is applied:
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Positive Long-Form Comment
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Most Improved Score
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If multiple employees tie, the one with the most responses is selected.
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Most Promoter Responses
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Managers can dismiss Praise actions, preventing them from resurfacing for the current week, but the employee can still appear again in future weeks if eligible.