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Notices

Jomar
Updated

📣 Notices

🧾 Introduction

Notices are AskNicely’s way of managing internal communications for the desk-less workforce. From company-wide updates to personalized praise, Notices help you build a culture of appreciation and alignment. With customizable types and simple delivery, they’re ideal for motivating, informing, and coaching your front-line teams.

📨 Notice Types

Notices are delivered as push notifications in the AskNicely mobile app. Each type has a distinct look and feel, so you can match the message’s tone with its intent.

📢 General Notice

Used to keep your customer-facing teams in the loop with important business updates or reminders.
Example: “New COVID procedures in effect starting Monday—please review before your shift.”

🎉 Shoutout

Recognize and celebrate great performance. Boost morale by highlighting outstanding individual or team achievements.
Example: “🎊 Shoutout to the Chicago Branch for incredible customer feedback all week!”

📚 Coaching

Support CX mastery with quick, practical learning moments delivered when they’re most needed.
Example: “Pro tip: When discussing price increases, always tie value back to service outcomes.”

✉️ How to Send a Notice

To send a Notice:

  1. Go to Dashboard > Notices > Send a Notice

  2. Select the Notice Type (e.g., General, Shoutout, Coaching)

  3. Choose the Recipients:

    • Select Everyone in your organization

    • Or type and select specific individuals or teams

  4. Compose your message (max 300 characters)

    • ✅ Tip: Keep it short and snackable for maximum impact!

  5. Click Send

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⏰ How to Schedule a Notice for Later

Not ready to send it now? Use the Publish Scheduler to schedule your Notice to send at a future time.

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This is great for lining up timely reminders or campaign-based communications in advance!

 

❓FAQs & Common Issues

Q: Can I edit a Notice after it's sent?
A: No—Notices are designed to be fast and reactive. You’ll need to send a new one if the message changes.

Q: Can I include links or images?
A: Currently, Notices support only plain text (up to 300 characters). Use clear, concise language to get your message across.

Q: Can I send a Notice from the mobile app?
A: Sending is currently limited to the desktop dashboard. Mobile users can view and receive push notifications.

🔗 Next Steps & Related Articles

 

 

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