Turning on Anonymous Responses will hide the name and contact details on all survey responses you receive. This is helpful for encouraging honest feedback when anonymity is preferred or required.
🧩 Introduction
By default, AskNicely collects identifiable information along with survey responses. If your organization wants to allow survey respondents to remain anonymous, you can request that setting to be enabled. This guide will show you how to optionally give respondents the choice to remain anonymous.
🛠️ Step-by-Step Instructions
✳️ Request Anonymous Mode
To enable anonymous responses, please contact your Customer Success Manager or email accountmanagement@asknicely.com. Once it's enabled:
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By default, respondents will be anonymous and cannot be identified.
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If you want to give respondents the choice to stay anonymous or share their contact details, continue with the setup steps below.
🧠How To Give Survey Respondents the Choice of Anonymity
Step 1: Add a New Group
Add a new Group above the Finish Card in your survey flow.
Step 2: Add a List Question
Inside the new group, add a List Question.
Step 3: Set the Question Key
Set the Question Key to:
⚠️ This step is critical for AskNicely to recognize the respondent’s selection.
Step 4: Show Option Values
Check the box for Show Option Values, and then add a second option.
Step 5: Set Option Values
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Option 1 value:
yes -
Option 2 value:
no
Step 6: Customize Labels and Message
Update the question and labels for clarity:
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Question Message:
“Would you like to keep your response anonymous?” -
Option 1 Label:
“Keep my response anonymous” -
Option 2 Label:
“Share my contact details”
Step 7: Save and You're Done
Click Save, and your survey is now equipped with an anonymity choice!
🧠FAQs & Common Issues
Q: What happens if a respondent selects “Share my contact details”?
A: Their identifiable information (name, email, etc.) will be included with their response as usual.
Q: What if I don’t include this list question?
A: All responses will remain anonymous by default once the feature is enabled.