🧾 Introduction
The AskNicely Frontline Coaching product suite helps amplify the experiences your customers love while offering a clear, actionable path to elevate customer experience. This guide is designed to help you get started and make the most of your personal performance insights, coaching tools, and team collaboration features.
🚀 Getting Started
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You’ll receive a text message or email inviting you to download the AskNicely app titled "You have been invited to join AskNicely."
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Tap “Activate My Account” to download the app.
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Log in using your work email and create a new password.
Once logged in, you’ll gain access to your Personal Scorecard, Notices, Coaching Prompts, and more.
🏆 Personal Scorecard
The Personal Scorecard gives frontline staff unprecedented visibility into their customer impact. See how you're performing, track earned recognition, and get feedback-driven suggestions to improve.
Your Scorecard Includes:
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⭐ NPS (Net Promoter Score)
Your individual customer experience score, benchmarking you within your team or cohort. -
🎖️ Positive Feedback & Badges
Automatically earned accomplishments based on great customer feedback. -
📈 Things to Work On
Suggestions for improvement based on customer responses over the past 30 days. -
💬 Feedback Ticker Feed
Live stream of your most recent customer comments to keep you connected and motivated.
📢 Notices
Notices are push notifications sent to keep you informed, appreciated, and in the loop—perfect for a mobile-first, desk-less workforce.
Types of Notices include:
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📣 General Notices: For important company-wide updates.
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👏 Shoutouts: Celebrate your wins and recognize great performance.
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🎓 Coaching Notices: Timely nudges and micro-lessons to help you improve.
These appear as mobile alerts and are designed to match the tone of the message—whether urgent or celebratory.
🎯 Coaching
Coaching Prompts are bite-sized, actionable tips to help you refine your approach. These prompts may be:
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Based on recent feedback you’ve received, or
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Part of a recurring team training plan.
They are tailored, timely, and designed to help you grow in your role with minimal disruption to your day.
💡 Suggestions
The Staff Suggestions Portal is your channel for submitting ideas to improve your team or company.
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Share ideas for improvement directly from the app.
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View and vote on peer suggestions to amplify great thinking.
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Help foster a culture of collaboration and continuous improvement.
Your feedback doesn’t just make your job better—it helps shape the future of your company.