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Survey Reminders

Jomar
Updated

Introduction

Survey Reminders are automated follow-up messages designed to prompt customers who did not respond to your initial survey invitation. These reminders are threaded in the same email chain as the original message, increasing visibility and making it easier for recipients to respond without starting from scratch.

Reminders are an effective way to boost your survey response rates while maintaining a respectful, single-touch follow-up approach.

Video Tutorial

Step-by-Step Instructions

Before You Begin

Keep the following in mind when setting up Survey Reminders:

  • Reminders must be configured individually for each Survey Template

  • Turning on a reminder for one template does not enable it across your account

  • All non-respondents (even those who opened the survey email) will receive the reminder

  • Reminders are sent at 2:00 PM local time, based on your business headquarters

  • Days are measured in calendar days (not business days)

    Example: A Friday survey with a 2-day reminder will resend on Sunday

For Email-Based Surveys

  1. Go to the Survey Start page for your chosen Survey Template

  2. Find the ā€œEmail Survey Reminderā€ section under "Advanced Options"

  3. Select how many reminders to send

  4. Configure how many days after the first survey to send the first reminder. Then configure the number of days in between reminders.

  5. Thatā€™s it! The plain-text reminder will send at the appropriate time

šŸ’” Watch the instructional video on the Survey Template page for a walkthrough

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šŸ§¾ Why the Reminder Looks So Simple

Survey Reminders are intentionally plain-text to increase deliverability. This design:

  • Helps bypass spam filters and firewalls

  • Ensures a better chance the message reaches the recipient

  • Includes the original, fully-formatted email below the plain reminder

For SMS-Based Surveys

SMS Reminders.jpg

To set an SMS Reminder:

  1. Go to the Survey Template main page

  2. Select the template you want to configure

  3. Click on the "SMS" tab at the top of the page

  4. Use the dropdown to select the reminder delay (in days)

  5. Edit the SMS reminder message text

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    šŸ§  Keep your message short to stay within standard SMS limits and avoid splitting into multiple messages
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Tracking Reminders

You can monitor Survey Reminders via:

Dashboard > Reports > Statistics

Look for the ā€œRemindedā€ column in the Statistics table.

āš ļø Important Note:
The ā€œRemindedā€ column will show 0 until the day the reminder is actually sent.
Example: If a 7-day reminder is set, the Reminder count on the day the original survey was sent will stay at 0 until day 7.

FAQs & Common Issues

  • Q: Will Survey Reminders send to people who opened the survey but didnā€™t respond?
    A: Yes. Reminders go to anyone who didnā€™t submit a response, even if they opened the email.

  • Q: Can I send more than one reminder?
    A: Yes. AskNicely allows you to configure up to four reminders per survey. Configure this in the Advanced Options section.

  • Q: Why do the reminders look like plain text?
    A: Itā€™s by designā€”to sneak past spam filters and give your message the best chance of being seen.survey reminder.jpg

  • Q: Why does the ā€œRemindedā€ column show zero?
    A: It updates only after the reminder is actually sent based on the delay you selected.

Next Steps & Related Articles

Video Tutorial

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Need Help?

Reach out anytime via the chat icon in AskNicely or email us at support@asknice.ly.

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