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Survey Reminders

Jomar
  • Updated

Survey Reminders are a follow-up attempt to gather feedback from your customers after the initial Survey send. Survey Reminders are threaded in the same email chain, so recipients of Survey Reminders will see the original fully-formatted email below the Survey Reminder.

Know Before You Go

  • Survey Reminders must be set individually for each Template on the "Survey Start" page.
    • In other words, turning on Survey Reminders for one Survey Template will not turn on Survey Reminders for your entire account.
  • Reminders will be sent to everyone who did not respond the initial email, so if someone clicks and opens a survey email, they will still receive a Survey Reminder.
  • Only one Reminder will be sent - no additional Survey Reminders can be sent.
  • Reminders are sent at 2pm, local time, in the timezone your business headquarters are set.
  • Days selected for Reminders are set by Calendar Days.
    • For example: If the original Survey was sent on Friday with a 2 Day Reminder, that email will be delivered on Sunday. 

Email-Based Surveys

Survey Reminders are set on the Survey Template page - see "Email Survey Reminder" in the screenshot below.

Email Reminders.jpg

Why are my Survey Reminders so plain-looking?

Survey Reminders are designed to be a final attempt at getting past spam filters and firewalls. By sending a plain-text email, we are taking one last shot at slipping past any spam filters that might have blocked our emails from reaching the desired recipient. This will improve your Response Rates.

An example of the Survey Reminder email

survey reminder.jpg

SMS-based Surveys

SMS Reminders can be made on the same page that you are setting up the message that arrives with the survey's link. 

SMS Reminders.jpg

Go to:

  1. The Survey Template main page
  2. Select the template you wish to add a SMS Reminder to
  3. Click on SMS header at the top, middle of the page
  4. Set the date using the drop down menu
  5. Edit the text that will arrive with the Reminder

Keep in mind your character limits to ensure delivery of the SMS message is kept to a clean, single message.

 

Once you have Survey Reminders set up, you can see when Reminders are sent on the Dashboard > Reports > Statistics page.

  • One thing to note is that the "Reminded" column on this page is a little confusing. Because Survey Reminders are sent either 2, 3, 5 or 7 days after the Surveys are sent, the "Reminded" column will initially show as "0" until the day the survey reminder is actually sent.
  • So if your Reminders are set to go out 7 days after the survey, it will show "0" in that column until the 7th day.

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