Tweaked Dynamic Surveys: AI Dynamic Surveys now accurately classify CSAT and 5-Star ratings, ensuring promoters are consistently prompted for additional feedback. If a contact’s score changes, the survey will now reference their previous response.
Separated Trend Report Insights: The Trend Report page now displays individual insights for each unique value, rather than grouping multiple variables under Promoter or Detractor insights.
Trend Report Leaderboard Update: The leaderboard on the Trend Report page now includes a delta indicator in the ‘Overall’ column to highlight score changes over time.
Location Logo Upload: Logos can now be uploaded and managed directly within the location management UI. See this article section.
Segment Option Added to Contacts: The updated Contacts page now allows users to add a new custom segment when creating or editing a contact.
Bug Fixes
Fixed Anonymous Responses on Mobile App: Resolved an issue where customer names could be revealed by repeatedly tapping on "anonymous" in the mobile app view.
March 5th
General Improvements
Tweaks to the Survey Send Rules: You can now set custom send rules in the Survey Scheduler to be specific to a survey template. Choose to apply intervals based on any last survey sent or only when the same survey template was last sent, allowing for finer control over survey frequency.
Trend Report: Insights wording now displays the timeframes instead of displaying "selected period" to improve clarity.
AI Insights: When generating a report, a warning will now appear if your selected filters result in 10 or fewer responses with comments.
Aligned Decimal Formatting: Aligned decimal formatting on the Statistics page.
