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December 2025 Release Notes

Matilde Agostini
Updated

December 10th

Review Manager is LIVE!

Online reviews play a significant role in shaping customer decisions and in how AI tools rank and describe businesses. Review Manager helps you see and respond to Google reviews faster so you can stand out, stay ahead, and win more business.
  • Google Business Profile Integration: Customers on Grow and Transform plans can now connect their Google Business Profile to AskNicely to view and manage reviews directly from the platform.
  • Respond with NiceAI: You can now reply to Google reviews directly within AskNicely. To make this even easier, NiceAI automatically generates draft responses for you, taking some of the thinking away and helping you close the loop faster.
  • Centralized Review Management: View your Google star rating and read customer comments alongside your other feedback channels, providing a consolidated view of your customer experience.

 

Improvements

  • Dynamic Surveys - AI Tone of Voice: Added a new "AI Tone of Voice" section in Account Settings, allowing users to define a custom tone (e.g., formal, casual) for AI-generated survey responses.
    Screenshot 2025-12-11 at 11.07.23 AM.png

  • Survey Builder - Multi-select Scorecards: The survey builder now supports an "allow multi-select" option for scorecard questions, enabling survey respondents to select multiple topics within a single question.
    Screenshot 2025-12-11 at 11.03.50 AM.png

  • Scorecard Reporting Update: Scores for multi-select scorecard questions are now correctly attributed to all selected topics across the Spotlight View, Survey Report, and Dashboards.

  • Frontline Report Timestamps: When changing the focus area topic mid-month, start, and end dates now automatically update to the current date to ensure accurate reporting in the Frontline Report.

  • Auto-Close Cases: Introduced an auto-close feature that automatically closes cases remaining open for a specified period (default 180 days), configurable in Case Management settings.

  • Email Survey Web Link: Added a "View this email in your browser" link to the top of all email surveys, allowing users to view the survey online if the email does not render correctly.

  • Survey Template Folders: Added a "New Folder" button to the survey templates side-rail, allowing users to create, rename, and delete folders for better organization.

  • Organize Survey Templates: Users can now organize survey templates by clicking the "Move" option on the Manage Templates section to place them into folders.
     

Integrations

  • Snowflake: Added flexible configuration options for Import and Deactivation workflows to automate more customized integration setups.

 

 

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