November 30th

Improvements

Dynamic Surveys: Updated Dynamic Survey logic to produce more natural, conversational survey flows and reduce sudden topic switching especially when used in conjunction with Focus Areas.
Trend Report: Updated promoter-to-detractor insights to generate faster on accounts with hundreds of thousands of responses.
Send Queue: Enhanced queue displays to clearly show the original source of each queued item.
Focus Area & Shoutout Enhancements: Added support for Shoutout creation tied to Focus Area achievement by individuals. These new Shoutout are designed to highlight users who can be attributed to a Shoutout in a response where the respondent has confirmed a Focus Area action was successfully carried out.
Edit Response: Updated the Edit Response modal with a new dropdown interface for selecting the survey template.

Snowflake: Optimized the Snowflake integration export to process larger datasets more efficiently, reducing delays and improving overall stability.
Salesforce Integration: Updated internal Salesforce service logic to use the new API version and modernized service patterns, improving long-term stability and compatibility.
Shopify: Improved Shopify integration configuration by updating and expanding the available field mappings.

Several improvements to the Survey Report notably fixing statistics discrepancies and showing AI Questions in the completion rate table.
Resolved a problem where beta rollout toggles were not applying as expected.
Corrected an error causing quarterly filtering in the Frontline Report to display inaccurate results.
Fixed a bug in Survey Preview where Dynamic Survey advanced settings were being applied incorrectly.

The new Survey Report is now available in Beta.

Enable access under:
Settings → My Settings → Opt in to Beta Features

A consolidated reporting experience covering all your survey templates.
Detailed analytics on performance across surveys.
The ability to drill down into completion rates by question type, helping you better understand drop-off points and engagement trends.

Advanced Options in Survey Builder: A new Advanced Options section is now available in the Survey Builder. The section is collapsed by default to keep the main editing view clear and focused. Expanding it reveals configuration settings that are used less frequently.
Dynamic Survey Settings per Template: A new Dynamic Survey Settings section is now available on any survey template using AI Dynamic Surveys.
Administrators can now set:
- Language for AI-generated questions
- Context to guide question relevance
- Reference past responses toggle

New Beta Rollout Process: A new beta rollout workflow is now in place, allowing users to opt in to get early access to features.
Zendesk - Combined Survey Data in Ticket Description: A new option in Zendesk workflow settings lets all survey responses be added directly to the ticket description as a single, formatted block. This can be achieved by toggling "Update ticket description" on.

Localized Number Formatting: All dashboards now use localized number formatting for clearer, more consistent display of numerical values.
Frontline Report - Clickable Action Counts: Confirmed and declined action numbers in the Frontline Report’s Focus Areas tab are now clickable.
Enhanced Survey Preview Experience: The survey preview now more accurately reflects what contacts will see. Updates include:
- Progress bar support when this feature is enabled in survey settings.
- Team selection to view interaction with set focus actions and dynamic surveys.
- Improved preview panel height for better visibility.
User Profile - Collapsed Team List: User profiles now collapse long team lists for easier viewing. When a user belongs to more than five teams, the display shows a simple count (e.g., “5 teams”), with the full list available on hover.
Score-based survey button coloring now enabled by default: All tenants now have access to score-based survey button coloring in the Advanced Options section of all survey templates.

Survey Templates - Conversation Data Restored After Unarchiving: Resolved an issue where archiving and then unarchiving a survey template could remove its conversation data, causing errors when recipients attempted to answer the survey.
Custom Date Filters - Timezone Issue: Fixed an issue where selecting a custom date range could shift the start and end dates depending on the user’s timezone.

Pestpac: Introduced a new Pestpac integration. Please contact Support at AskNicely directly to discuss this integration.