Ask NiceAI
- Share Chats: Ask NiceAI chats can now be shared with coworkers on the same account via a shareable link.
- Promoter/Detractor Movement Tracking: Ask NiceAI can now reliably answer questions like "how many detractors became promoters?" using the same movement data that powers the Trend Report.
- Focus Areas Access: Ask NiceAI can now read an account's Focus Areas data, so it can answer questions about Focus Area performance directly instead of substituting theme or topic data.
- Branded PowerPoint Exports: Decks generated by Ask NiceAI's presentation builder now use AskNicely's own branded template by default, giving exports a consistent, polished look out of the box.
- Prompt Bar Polish: Cleaned up alignment of prompt suggestions, widened the popup window, and added a dimmed backdrop.
Review Manager
- Connect Multiple Google Accounts: Accounts that manage locations across more than one Google login can now connect and manage all of them from AskNicely.
- The location settings screen now lists Google Business Profile listings from every connected account, clearly labeled by connection, making it clear which listings belong to which login.
- Updated the Review Manager connection screen to show the status of each connected Google account and to allow connecting multiple accounts.
- Provider Name on Imported Reviews: Reviews pulled in via AskNicely's review-provider integrations now display the associated provider's name as a custom field, instead of just an internal provider ID.
General Improvements
Leave a Review Before the Survey: Surveys can now be configured to prompt customers to leave a Google review before they take the NPS survey, instead of only afterward. This feature is available on request. If interested, contact support or the customer success team.
"Is Not Empty" Filter Option: Response filters now include an "Is Not Empty" (has value) option for text.
"Is Between" Filter: A new "is between" filter is now available when filtering on numerical values.
Template Search and Organization: The template picker in the response modal now sorts templates alphabetically and includes a search bar to make it easier to find the right one.
Survey Report - Overall Component Scores: The Survey Report now shows overall CSAT, Five Star, and NPS scores for each component, even when that component isn't the leading question.
Spotlight View - Topic Questions: Spotlight View now correctly displays topic names for surveys that use topic questions even when viewing on a small screen.
Request WhatsApp Button: The WhatsApp settings tab now includes a "Request WhatsApp" button, giving accounts a self-serve way to register interest in the channel, matching the existing "Request SMS" flow.
MS Teams Channel Warnings: Workflows pointed at an MS Teams channel that's since been deleted or converted to a shared channel now show a warning, instead of silently failing to deliver.
Intercom Integration: Notes added to a ticket in Intercom can now sync back into AskNicely, so ticket context stays visible on both sides.
Monthly Mobile App Release: Released an updated native mobile app build to stay compliant with the latest Android platform requirements.
Bug Fixes
AI Insights - Themes Breakdown: Fixed an issue where building AI Insights broken down by Themes could fail to generate a result.
Ask NiceAI - Large Sessions Failing to Load: Fixed an issue where very large Ask NiceAI sessions could fail to load entirely.
MCP Server Permission Enforcement: Fixed an issue where the Ask NiceAI MCP server didn't consistently re-check a user's Ask NiceAI permission or an account's AI features toggle after a session was already established.
Survey Load Speed: Removed a bot-detection step from the survey load path that was adding delay for some customers using web surveys.