Your team will deal with a range of feedback—praise, complaints, support requests, and product insights. By tagging your messages and sharing findings, you can ensure the right feedback reaches the right people in your organization. Over time, you'll gather a valuable, searchable collection of insights from your contacts.
📝 How to Tag a Conversation
To tag a conversation:
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Navigate to the relevant message
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Click on Notes
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Add a relevant hashtag using the format
#[tagname]
🔍 Identify Topics and Trends in Your Feedback
When your team tags feedback consistently over time, you'll gain visibility into trending issues and themes. Tagging with general labels like #issue, #praise, or #request lets you later analyze the volume and timing of common customer topics.
To view feedback with a particular hashtag:
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Click directly on any tag (e.g.
#delay) to view all responses using it -
Or go to the top of the page and:
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Click Add Filter
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Select Hashtag
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Choose your desired tag
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This will display:
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All responses using the “#delay” tag
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Total number of tagged responses
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Volume trends over time
📤 Share Your Report with Relevant Teammates
Once you’ve filtered for a specific hashtag, it’s easy to share or export the results:
Option 1: Save and Share a View
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On the Dashboard, click Save Filter next to the filter name to bookmark a view.
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Share the saved link with colleagues for ongoing access.
Option 2: Export Tagged Responses
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Go to the Responses page
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Click Download
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Choose Current View to export only responses that include your selected hashtag(s)
This gives your team powerful insight into customer trends and helps drive informed decisions across departments.
🙋 Need Help?
If you’d like help setting up tags or creating custom reports, reach out to our Support Team at support@asknice.ly. We're happy to assist!