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🌟 Where Do We Want to Go?

Jomar
Updated

How to evolve your CX program with AskNicely as your business grows

AskNicely is more than a tool—it's a long-term partner designed to evolve with your business. While it’s built to give you fast results right out of the gate, it also flexes to meet your changing customer experience needs over time.

Let’s explore how you can grow with AskNicely—starting broad, then getting beautifully specific.

🧭 Start with a Baseline, Then Pivot

We recommend beginning with a general "Touch Base" survey. This helps you establish a benchmark—your starting point for Net Promoter Score (NPS), CSAT, or 5-star ratings. Once responses start rolling in, you’ll uncover patterns that guide your next steps.

For example:

  • If feedback reveals customers love your product but struggle with billing, create a targeted follow-up survey asking about their invoicing experience.

  • Hosting an event or seminar? Upload a CSV list of attendees (with details like class attended or instructor name), and send a custom feedback survey immediately after.

With AskNicely, the possibilities for meaningful outreach are endless.

🔍 Segment Smartly for Clearer Insights

The secret to next-level feedback analysis? Audience segmentation.
When surveys are sent with clear targeting—using custom fields like Region, Customer Type, Product Line—you can:

  • Trigger surveys based on behavior or milestone

  • Understand which team or branch needs support

  • Compare experience across journeys or departments

Segmentation not only determines who receives a survey, but also how easy it is to make sense of the feedback later. A jumble of unfiltered responses is hard to act on—but a well-segmented dataset gives you clarity and confidence.

📊 Share Your CX Story at the Executive Level

A strong CX program doesn’t live in a silo. The ultimate goal is to elevate feedback to the executive table and drive customer-centered decisions across the business.

Customer-centric organizations:

  • Make decisions based on feedback, not assumptions

  • Share CX data openly across teams

  • Use tools like AskNicely to turn insights into action

AskNicely equips you to report on experience trends, identify moments of excellence (or breakdown), and prioritize changes that move the needle for your customers.

💬 How AskNicely Walks the Talk

At AskNicely, we live what we preach. Our CX data is:

  • Posted in Slack daily, visible to every team

  • Discussed in quarterly all-hands, where we explore trends and opportunities

  • Filtered by team, topic, and sentiment to uncover coaching moments and celebrations

This radical transparency fuels our core values:
Simple, Personal, Responsive, Curious.

It’s not just about NPS. It’s about the stories behind the scores—and using those stories to drive impact, together.

🚀 Let’s Grow Together

AskNicely is ready to support you as your CX program evolves—from initial rollout to long-term impact. If you’d like help designing new surveys, building workflows, or setting up segmentation to support your goals, reach out to your Customer Success Manager or support@asknice.ly.

Together, we’ll keep moving forward—toward better feedback, better experiences, and better business.

 

 

 

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