Sooner than you think, your finger will be hovering over the "Go Live" button and this thought may flicker across your mind:"Are we really ready to do this? What have I missed?"
I'm here to tell you that yes - if you've checked everything off of the Final Checklist Before Sending Surveys Article, you are ready to roll!
The reason I can say this with such confidence is that AskNicely is an extremely flexible platform that is best learned by seeing it in action. Following our AskNicely Launch Guide will give you a solid foundation to build off of; the platform is then designed to let you make changes as you go to get the most bang for your buck with each survey.
Inevitably, there will be minor tweaks to be made to your surveying approach - perhaps adding additional data points or adding a few Survey Questions after upgrading to our "Additional Questions" product.
- With our super powerful and flexible date filters, you can treat these changes as a new jumping off point, measuring all results from that change onwards.
- You can use our existing filters to just parse the Dashboard according to what survey was sent, or what questions were answered in any given survey.
- You can work with our Support Team (firstname.lastname@example.org or via the live chat window Mon-Fri from 8am-6pm PST) to make updates to keep your data consistent by pushing new data values to existing historical responses
- If you're just starting and wanting to do a lot of testing, we can wipe your account clean before you open up your surveying to all of your customers - just contact email@example.com to let them know you want to reset your account.
There are so many options - trust me when I say that we've got you covered! The key thing to know is that we don't know what we don't know about how your surveying needs will evolve going forward, so really, it's important to just start. Feel confident! It's going to be great - and if you need any help along the way, the Support Team has got your back. 🤜💥🤛