What to expect after launching? 14, 30, 90, 180, and 360 days down the road
Once your scores have leveled out and you've surveyed all your contacts, it's time to take stock and see what's working. Remember this handy infographic from the โKnow Before You Goโ article about the 7 Habits of Customer-Obsessed Businesses?
๐ 7 Habits Checklist
Ask yourself:
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How much does the information in our responses align with our unique customer promise?
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Are we replying to every response? Do we have the data we need to understand individual performance?
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Do we have an employee-facing dashboard that displays responses in real time?
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Are we giving shoutouts for exemplary customer moments?
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Are we coaching those who need extra direction?
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Are we tracking upticks in referrals and repeat business?
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What operational improvements can we make to better equip our customers โ and employees โ for success?
๐ Analyze & Act
Analyze
Within the first few weeks, youโll have a strong stream of responses. Head to:
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Statistics Page for overall scores
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Contacts > Inactive for bounce and unsubscribe metrics
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Response Rate to measure participation
These indicators will show your data quality and expose opportunities to clean up your CRM.
Act
By sending daily surveys and replying to responses regularly, youโll:
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Get familiar with AskNicely
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Create authentic touchpoints with your customers
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Establish your baseline NPS score
You can also:
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Use powerful dashboard filters
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Set up integrations with tools like Front and Slack
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Extract key themes using the Themes keyword analyzer
๐๏ธ Your Success Timeline
โ 14 Days
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Complete all โConfigureโ steps in the AskNicely Launch Guide
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Begin sending surveys
โ 30 Days
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Dial in Workflows to automate customer follow-ups
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Establish a process for actioning every response
โ 90 Days
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Reach out to AskNicely Support to schedule a check-in with your CSM
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Review your account usage and discover new product enhancements
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Present your AskNicely scores to your organization and share learnings
โ 180 Days
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Explore adding additional survey templates
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Consider upgrading to our Additional Questions product to expand insights
โ 360 Days
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Refresh your Theme Buckets
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Review custom data fields โ are there new ones that could strengthen your reporting?
๐ Need Help?
Reach out via the in-app chat bubble or email us at support@asknice.ly โ weโre happy to assist!
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