Improvements
All Users
SMS
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Reminders: Survey reminders can now be sent via SMS. This can be configured in the SMS tab of the survey editor for customers who already have SMS configured.
General Usage
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AI Themes Available on Standard and Advanced plans only.
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“Suggested themes” have been renamed to “Emerging themes” for user clarity
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Dashboard Filters: ‘General’ fields should now dynamically show the number of responses against for each value
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CSV Importer: should now process multiple CSV files in order received rather than concurrently
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Reply templates - Users with 'Full Access' permission should be able to see all location-specific Reply templates
API
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Added new endpoints to retrieve CSAT and 5Star scores
Admins
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SMS Pricing
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Visible to Admin users via the SMS App description
(yourcompany.asknice.ly/sms)
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Mobile
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App 3.0 - Case Management header dynamically updates to reflect current case status
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App 3.0 - Reset filters button no longer closes the filter
Bug Fixes
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Surveys: fixed an issue where survey previews were always showing NPS regardless of the leading metric
- Surveys: fixed a new bug that caused logic jumps to be broken when editing surveys (they still worked for respondents
- User Settings: fixed an issue preventing some users who were not able to add custom notifications
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Integrations: fixed an issue preventing new Microsoft Dynamics workflows from being added
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Mobile: notifications should now properly link to pages in the app
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Mobile: users should now correctly only be able to see the ‘send a notice’ component when they have the required permissions
- Mobile: fixed an issue where Shoutouts to 'everyone' sent a notification on app 3.0 to users whose filter should not allow them to see the feedback
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Workflows: workflow tag was missing from some responses where workflows were triggered
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API: fixed a small deviation in how NPS score was calculated with the
/getnps
endpoint -
SMS: Fixed an issue affecting US customers where inbound SMS numbers were sometimes not matching to the number we sent to due to differences in mobile number formatting