Understand, verify, and manage survey responses using AskNicely’s Response Logs feature—giving Admins deeper visibility and control over your feedback data.
Note: This view is only available to Users with User Role: Admin
🔍 What Is the “View Response Logs” Page?
The View Response Logs page is a powerful tool for Admin users. It helps:
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Differentiate between bot and human survey responses
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Manually toggle which response is Active for reporting
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View a detailed audit log of response activity
This feature helps ensure your data is clean, accurate, and reflects genuine customer sentiment.
👀 How to Use the Response Logs Page
As an Admin, you can:
🧠 Identify Bot vs. Human Responses
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Each response is labeled as either Bot or Human
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Bot responses are automatically marked as INACTIVE to prevent skewed data
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Human responses are marked as ACTIVE and count toward your reporting
🔁 Switch Active Responses
If the system incorrectly marks the wrong response as Active, you can manually override it:
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Find the relevant response
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Click "Mark Active" next to the correct entry
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The previously active response will be marked as Inactive
💡 Only one response per contact per survey can be Active at a time.
🤖 What Are Email Bots?
Email bots (also known as email scanners) are automated programs used by email providers to check all links in incoming emails for security reasons. This includes links to legitimate surveys.
Because of this behavior, a bot may accidentally trigger a response in AskNicely before the customer ever opens the survey.
🛡️ How AskNicely Detects Bot Responses
AskNicely uses advanced algorithms to differentiate bot activity from real human interactions. Here's how it works:
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Bot Response Detected → Automatically marked as INACTIVE
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Human Response Detected → Marked as ACTIVE, labeled “Human”
This ensures that only real customer feedback is factored into your NPS, CSAT, or 5-Star metrics.
🔄 Managing Responses & Integrations
When switching responses:
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The Active response is updated across AskNicely
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If you're using an integration like Slack or Microsoft Teams, that tool will update to show the new Active response
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Workflows are not automatically triggered by response switching
⚠️ If you want a switched response to trigger workflows (e.g., alerts, tasks), you’ll need to manually trigger those actions after switching the response.
🧰 Summary: Why This Feature Matters
The Response Logs feature allows you to:
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Maintain integrity in your CX metrics
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Correct accidental bot activity
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Ensure third-party integrations and reports reflect real customer feedback
If you have questions about bot detection or managing responses, reach out to support@asknice.ly or use the chat icon in the bottom right corner of your screen.