🔍 The Discovery Process in Reputation Manager

🎯 Introduction

This article explains how the Discovery Process works in Reputation Manager and what actions you should take once it begins.

The Discovery Process automatically runs as soon as you add a business to Reputation Manager. It uses your initial business information to determine as much as possible about your business’s online presence and reputation.

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⚙️ How the Discovery Process Works

When you add a new business:

1. The Discovery Process starts automatically.

2. Reputation Manager scans available data sources.

3. It identifies online listings, profiles, and reputation data associated with your business.

4. Updates appear in your Timeline as new listings and information are discovered.

The Discovery Process typically takes no longer than 20 minutes to complete.

As it runs, you will see real-time updates in your Timeline.

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👀 Review Your Timeline Carefully

The Discovery Process is interactive.

You should actively review the information appearing in your Timeline, as it may:

• Surface listings you were unaware of

• Identify duplicate profiles

• Highlight listing requiring verification

• Reveal reputation data across platforms

For many businesses, this process uncovers online listing they did not know existed.

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✅ Required Actions During Discovery

To ensure accurate and complete setup, you should complete the following:

1️⃣ Verify listings that require verification.
2️⃣ Connect all listings requesting authorization.

These steps are essential to:

• Enable full management capabilities

• Ensure accurate data syncing

• Improve visibility and reporting accuracy

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🚀 After the Discovery Process Completes

Once the Discovery Process is complete:

• A Next Steps section will be posted at the top of your Timeline.

• Follow the outlined steps carefully.

• Complete all recommended actions to properly set up your business.

Completing these steps ensures you receive the most accurate and comprehensive information about your business moving forward.

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❓ FAQs & Common Issues

Q: How long does the Discovery Process take?
A: The process typically completes within 20 minutes.

Q: Do I need to manually start the Discovery Process?
A: No. It begins automatically when you add a business to Reputation Manager.

Q: What should I do while the process is running?
A: Monitor your Timeline, verify listings, and connect any listings requesting authorization.

Q: What happens if I ignore verification or connection requests?
A: Your business data may be incomplete, and certain features or updates may not function properly.

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🙋 Need Help?

If you have questions about the Discovery Process or need assistance completing the setup steps, contact our support team at [e-mail].