🎯 Introduction
Reputation Manager may identify a number of issues for your business listings.
Issue totals are displayed:
At the top of the Presences Page
In the Data Health widget on the Dashboard → Presences tab
All issues are listed on the Presences Page → Issues tab.
Understanding and resolving these issues improves your Data Health and listing accuracy.
🧾 Types of Issues
Issues are categorized as follows:
1️⃣ Missing Fields
A field is supported on a service, but your listing does not have a value for it.
You can add these fields.
2️⃣ Different Fields
The value on the service differs from the value in your Base Profile.
You can update these fields to match your preferred data.
3️⃣ Unknown Fields
A field is supported on a service, but you have not set a value in your Base Profile, so the system cannot determine if it is correct.
You should:
Set a value in your Base Profile
ORMark the field as Not Managed
🔧 Reducing Issue Counts
Below are the most effective ways to reduce issue counts (quickest first).
1️⃣ Remove Listings That Are Not for This Business
If listings in your list do not belong to this business, every field may appear incorrect, significantly increasing issue counts.
To reduce issues:
Review each listing on the Presences Page
If a listing does not belong to this business:
Stop managing it
ORMove it to the correct business
Refer to: Stop Managing a Listing (Remove Listing)
2️⃣ Mark Fields as Not Managed
If a field is not relevant to your business, mark it as Not Managed in your Base Profile.
Example:
If you do not use a Fax number:
Set Fax as Not Managed
No issues will be generated for missing Fax values
Refer to: Set Your Base Profile
3️⃣ Set Values for Unknown Fields
If you see Unknown Fields:
1️⃣ Decide whether you want to manage that field.
2️⃣ If not, mark it as Not Managed.
3️⃣ If yes, go to your Base Profile and set a preferred value.
Refer to: Set Your Base Profile
4️⃣ Add Missing Fields to Listings
If a field is marked as Missing:
1️⃣ Click the link to the listing and verify the field is actually missing.
If it is not missing:
Click the red Report button.
This alerts the development team that the integration may need improvement.
Once fixed, the issue will be removed after the next update.
If the field is missing:
Decide whether you want to add it.
If you do not plan to add it:
Click the green Will Not Add button.
The issue will be removed from your totals.
If you do want to add it:
Click the update link.
Manually update the field on the service.
5️⃣ Fix Incorrect (Different) Fields
If a field is marked as Different:
1️⃣ Review the value shown in the issue list.
If the difference is acceptable:
Click the green Set OK button.
The issue will no longer be counted.
If the value shown by Reputation Manager is incorrect:
Click the red Report button.
This allows the team to improve the integration.
If you want to fix the field:
Click the update link to go to the listing update page.
Manually correct the field.
If no update link is available, navigate directly to the listing and update it there.
❓ FAQs & Common Issues
Q: Why is my issue count so high?
A: You may be tracking listings that do not belong to this business or have many unmanaged fields.
Q: What is the fastest way to reduce issues?
A: Remove incorrect listings and mark irrelevant fields as Not Managed.
Q: What does the Report button do?
A: It alerts the development team that there may be an integration issue retrieving field data.
Q: Will fixing issues improve my ranking?
A: Fixing NAPW inconsistencies and important fields can positively impact search visibility.
🙋 Need Help?
If you need assistance understanding or resolving listing issues, contact our support team at support@asknice.ly.