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  1. AskNicely
  2. Know Before You Go

Know Before You Go

AskNicely's approach to "Love Your Feedback"

Read This First!

  • Know Before You Go: Key Considerations for your AskNicely Program
  • AskNicely Launch Guide

1. Set your business goals

  • Set up your internal program
  • Choose your metric: NPS vs. CSAT vs. 5 Star
  • Set Customer Experience objectives and success metrics
  • Benchmarking With AskNicely
  • How to Calculate Net Promoter Score (NPS)

2. Select Your Primary Surveying Strategy

  • Touch Base Surveys Vs. Follow-Up Surveys
  • Follow-Up Surveys: Key Considerations

3. Choose Your Delivery Method

  • Emailing your Surveys
  • Web-Based Surveys
  • SMS Surveys

4. Identify Your Data Source

  • Data Sources - the three methods for importing Contacts: CSV Spreadsheet, API, or 3rd Party Integration.
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